✓DisputeKit

Step 1 · The dispute

Step 2 · The order

Step 3 · Your proof

Tick what you can attach. KEY items matter most for this reason.

Your pack

Rebuttal letter

Exhibit list

    Where to put it

    • Stripe: Payments → Disputes → open the dispute → Counter dispute. Paste the letter into the explanation box and upload each exhibit in the matching evidence field. Submit once; you can't edit after.
    • Shopify Payments: Orders → the order → Submit response. Paste the letter and attach the files.
    • Bank or other processor: use the dispute response form they sent you and attach the letter and files.